1. Our Commitment
China Beihai Fiberglass has always prioritized the protection of user privacy. This policy details how we collect, use, store, and protect the information you provide through **https://www.fiberglassfiber.com/** (“Beihai Fiberglass”) and clarifies your data rights. Please read this policy carefully before using the Site.
2. What information do we collect?
We only collect information that is necessary to provide you with our services, including but not limited to:
2.1 Information you voluntarily provide
Identity and contact information: name, company name, email address, phone number, address, etc. when you register for an account, submit a request for a quotation, or place an order.
Transaction information: order details (e.g. product specifications, quantity), payment records (through encrypted processing, without storing bank card numbers), invoice information (e.g. VAT tax number).
Communication records: the content of your inquiries submitted via email, online forms, or customer service systems.
2.2 Technical Information Collected Automatically
Device and log information: IP address, browser type, operating system, device identifier, access time, page view path.
Cookies and tracking technology: used to optimize website functions and analyze user behavior (see Article 7 for details).
3. How do we use your information?
Your information will be used strictly for the following purposes:
Contract fulfillment includes processing orders, arranging logistics (e.g., sharing shipping information with DHL/FedEx), invoicing, and after-sales service.
Business communication: responding to inquiries, providing product specifications, sending order status notifications or account security alerts.
Website Optimization: Analyze user behavior (e.g. popular product page visits), and improve website functionality and user experience.
Compliance and Security: Preventing fraud (e.g. abnormal login detection), cooperating with legal investigations or regulatory requirements.
Necessary: We will not use your information for marketing purposes (e.g., new product emails) without your explicit consent.
4. How do we share your information?
We only share data with the following third parties to the extent necessary:
Service providers: payment processors (e.g. PayPal), logistics companies, and cloud storage providers (e.g. AWS) who are subject to strict data protection agreements.
Business partners: Regional agents (contact details are only shared if you require localized support).
Legal Requirements: To respond to a court subpoena, a legal request from a government agency, or to protect our legal rights.
Cross-border transfers: If data needs to be transferred outside of the country (e.g. to servers outside of the EU), we will ensure compliance through mechanisms such as Standard Contractual Clauses (SCCs).
5. Your data rights
You have the right to exercise the following rights at any time (free of charge):
Access and Correction: Log in to your account to view or edit personal information.
Data deletion: request deletion of non-essential information (except for transaction records that need to be retained).
Withdrawal of consent: unsubscribe from marketing emails (unsubscribe link included at the bottom of each email).
Complaint: File a complaint with the local data protection authority.
Exercise of rights: send an email to sales@fiberglassfiber.com and we will respond within 15 working days.
6. How do we protect your information?
Technical measures: SSL encrypted transmission, regular security vulnerability scanning, encrypted storage of sensitive information.
Management Measures: Employee Privacy Training, Minimized Data Access, Regular Backups, and Disaster Recovery Plans.
7. Cookies and tracking technology
We use the following types of cookies:
|
Type |
Purpose |
Example |
How to manage |
|
Required Cookies |
Maintaining basic website functionality (e.g. login status) |
Session Cookies |
Cannot be disabled |
|
Performance Cookies |
Statistics on number of visits, page load speed |
Google Analytics (anonymization) |
Disable via browser settings or banner |
|
Advertising Cookies |
Display of relevant product advertisements (e.g. remarketing) |
Meta Pixel |
Option to refuse on first visit |
|
Instructions: Click on “Cookie preferences” at the bottom of the page to adjust the options. |
|||
8. Children's privacy
This website is not intended for users under the age of 16. If you become aware that information has been collected from children in error, please contact us immediately to have it removed.
9. Policy Updates and Contact Us
l Notification of Updates: Major changes will be notified 7 days in advance via website announcement or email.
l Contact Information:
◎ Email for privacy affairs: sales@fiberglassfiber.com
◎ Mailing address: Beihai Industrial Park,280# Changhong Rd.,Jiujiang City,Jiangxi
◎ Data Protection Officer (DPO): sales3@fiberglassfiber.com
